Who we are
This website visialogic.com and the websites mysalonmessaging.com and mybusinessmessaging.com (‘Sites’) are operated by VISIALOGIC LTD, a company registered in England and Wales under registration number 04373354. Our registered address is VISIALOGIC LTD, The Chapel, Chapel Place, Tunbridge Wells, TN1 1YQ.
NB. Wherever the words “You” or “Your” are used in this document we are also referring to your clients data.
This Privacy Policy explains how we collect, use, and protect your personal data, including the lawful basis on which your personal data is processed and your rights under the General Data Protection Regulation (‘GDPR’).
The Data We Collect
We collect various types of personal data to provide our booking and management services, including:
- Identity and Contact Data: Your name, address, email address, phone number, gender, date of birth, country, and any profile pictures you elect to disclose.
- Transactional & Booking Data: We hold transactional data and appointment booking information on behalf of our customers.
- Payment Data: Information regarding your debit/credit card and bank account is collected to complete purchases. Note that payment data is processed by our third-party provider, Stripe, and we do not directly store raw debit/credit card data ourselves.
- Technical Data: Automatically collected “log data” such as your IP address, browser type, and cookies.
How We Store and Protect Your Data
We take the security of your data seriously and have implemented strict measures to ensure its safety.
Secure Cloud Storage in the EU Your client data is securely held on Google Cloud Servers for visialogic.com and Amazon Web Servers (AWS) for mysalonmessaging.com and mybusinessmessaging.com located within the European Union (EU). This infrastructure is chosen to ensure the highest standards of data security and strict adherence to GDPR rules regarding data sovereignty and protection.
Secure API Synchronization We utilise secure Application Programming Interfaces (APIs) to synchronise booking data. We hold transactional data for each client on behalf of our customers to ensure accurate records and seamless service delivery.
General Security Measures We take appropriate technical and organisational security measures to protect the personal data you submit against unauthorised access, loss, or destruction.
How We Use Your Data
We use your personal data for the following purposes:
- To reserve appointments and take payments in line with our Cancellation Policy.
- To acknowledge, confirm, and deal with your appointment bookings.
- To create bespoke reports for our customers
- To notify you about changes to our service and provide user support.
- To comply with legal obligations and detect fraud or illegal activity.
- To administer our Site and conduct analytics to improve user experience.
Sharing Your Data
We may share your personal data with third parties in specific secure scenarios:
Third-Party Integration via API At the specific request of our customers, we may push booking and transactional data out to other third-party platforms. This transfer is conducted strictly using secure APIs to ensure the data remains protected during transit.
Service Providers We may share data with selected third parties who support our operations, including:
- Payment Processors: Stripe, for processing payments.
- IT & Software Providers: Suppliers who provide data hosting, booking systems, and IT support.
- Communication Providers: To route messages and notifications to you.
Legal Requirements We may disclose your data if required by law, to enforce our Terms & Conditions, or to protect the rights and safety of VISIALOGIC LTD and our customers.
Data Retention
We retain your personal data only for as long as reasonably necessary. specifically:
- Customer/Guest Records: Retained for six years from the last transaction.
- Site Information: Retained for two years following account closure or contact.
Upon expiry of the retention period, we will securely destroy your personal data or anonymise it so it can no longer be associated with you.
Your Rights
Under the GDPR, you have specific rights regarding your personal data:
- Right of Access: You may ask for a copy of the personal data we hold about you.
- Right to Rectification: You may ask us to correct inaccurate or complete incomplete data.
- Right to Erasure: You may ask us to delete your personal data where consent is withdrawn or the data is no longer necessary.
- Right to Restrict Processing: You may ask us to restrict the processing of your data in certain circumstances.
- Right to Data Portability: You have the right to obtain your data in a structured, machine-readable format to reuse elsewhere.
- Right to Object: You may object to our processing of your data for direct marketing or legitimate interests.
- Right to Withdraw Consent: If we rely on consent to process your data, you may withdraw it at any time.
Contact Us
If you have questions about this policy or wish to exercise your rights, please contact us at our registered address: VISIALOGIC LTD The Chapel, Chapel Place Tunbridge Wells, TN1 1YQ.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you have concerns about our privacy practices.